The Infinite Excellence Experience
At Infinite Excellence we take privacy and the security of your personal data seriously. We are committed to respecting your privacy rights and to handle your data fairly and legally at all times.
This policy sets out what we do with your data and what we do to keep it secure. It also explains where and how we collect your personal data, as well as your rights over any personal data we hold about you.
This policy applies to you if you provide data through our websites www.4in1nlp.co.uk or www.infiniteexcellence.com, over the phone, email, post, text or interacting with us face to face or on social media (i.e. via our “Services”).
Who we are
When we say ‘we’ or ‘us’ in this policy, we are referring to Infinite Excellence, Ground Floor, 124 Southgate Road, London N1 3HY.
2. What data we collect about you
We may process certain types of personal data about you as follows:
3. How we collect your data
Your data may be collected through online forms on our websites www.4in1nlp.co.uk or www.infiniteexcellence.com, over the phone, email, post, text or interacting with us face to face or on social media (via our “Services”).
We may also collect data in the following ways:
You can find more information on Cookies here
We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns when they visit www.4in1nlp.co.uk or www.infiniteexcellence.com. This is to understand the number of visitors to various parts of the Sites and how our Sites are used. This information is processed without identifying the user.
We may also collect data through:
Marketing communications and data collection
As part of the online submission process to receive our newsletter, request information (including brochure and guide downloads) or to purchase product and services we collect personal data. This is so that we can respond to your enquiries, provide useful and relevant information, news and material of interest as well as latest product and service information and promotional offers.
We use third party providers, such as Mailchimp, Jotform and Direct Pay, to collect, store and use your data to deliver automated email campaigns including our newsletter and other email communications to people subscribed to our mailing lists.
We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter and communications.
You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of our marketing emails or by emailing us at email@example.com
In addition we may use a third party telephone answering service, such as alldayPA, to collect contact information and messages.
4. How we use your data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Infinite Excellence legitimate interests
The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Infinite Excellence.
The data we collect may be used to:
In general, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email, phone, text and post. You can withdraw consent to marketing at any time by emailing us at firstname.lastname@example.org.
5. How long we keep your data
We will only retain your data for as long as necessary to fullfil the purposes set out in this policy, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
6. Third Parties
We will only disclose personal information about you to third parties for processing purposes associated with the supply of products and services, including service providers (e.g. I.T, Marketing), professional advisers (e.g. legal, accounting, financial), statutory and regulatory (e.g. HMRC) or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law.
We will never sell or rent your personal data to other organisations for marketing purposes.
7. Links to Third Party Sites
Our websites may provide links to other websites, which Infinite Excellence has no control over. These websites, and others linked to from this Policy, are owned and operated by a third party and they are responsible for processing personal data in accordance with their own privacy policies.
8. International transfers
To deliver products and services to you, it is sometimes necessary for Infinite Excellence to share your data with providers outside of the European Economic Area. We will seek to ensure that the transfer will be compliant with data protection law and all personal data will be secure. If deemed necessary we will seek your specific consent to transfer.
9. Security of your personal data
We use administrative, technical, and physical measures to safeguard personal data against loss, theft and unauthorised uses, access or modifications.
We limit access to your personal data to those colleagues, agents, contractors and other third parties who have a business need to know.
10. Accessing your personal data and your legal rights
You have the right to access, amend and delete personal information that we hold about you by contacting us using the details below. You also have the right to:
If you have any questions about your personal data or no longer wish to receive communications from Infinite Excellence you can email us at email@example.com
If at any time your personal data changes please email us at firstname.lastname@example.org or by clicking the ‘update subscription preferences’ link at the base of our marketing email communications.
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information is available at https://ico.org.uk
Your continued use of our Services or our websites following the posting of changes means that you consent to those changes.